Submit your complaint as soon as possible, while the details are still fresh in your mind. On wednesday september 19, 2018, at approximately 12. If you feel that the driver of your childs bus has put. This type of transportation utilizes vehicles that are equipped to meet the transportation accommodations listed on a students individualized education program iep or 504 accommodations plan and have a trained driver and an attendant onboard. How to file a complaint against a ups delivery driver quora. Small team probing bus drivers swamped by surge in complaints. I asked the bus driver why i cant pay for the bus with my metrocard. He closed the doors while the bus remained in the designated bus lane stopped for a red light. All drivers of school transportation conveyances shall be at least 21 years of age. In 2017, there were 11,059 licenses issued for article 19a bus driver. Im really upset i got on the bus but there was a man in a mobility scooter so no space for my sons pushchair so i put him by the door. School transportation will also include the transportation of passengers under the age of 21 years between school programs and community residences. I told the bus driver that he is also appreciated and remain pretty amazed. Learn about new york citys idnyc municipal identification card for people who live in one of the 5 boroughs of new york city.
Valentine in live new york city, in harlem, i take the limited bronx, 15 bus to work monday thru friday, it take me 1 hour to get to work, and 2 hours to come back home, the limited bronx 15 is the slows bus on the route, the 101, the 100, and 60, bus are always on time with their schedule, but the limited bronx 15 is not, i can wait 45 min to a 1 hour waiting on the limited. Extremely rude, yelling at passengers, extremely rude to customer who appeared. The motor carrier company that employs a bus driver must file an application for qualification on behalf of the prospective bus driver with the new york state department of motor vehicles. Mta new york city transit nyc transit and mta bus company are committed to providing nondiscriminatory service to ensure that no person is excluded from participation in, or denied the benefits of, or subjected to discrimination in the receipt of their services on the basis of race. Youngest was in the pushchair in the space at the front of the bus. Apr 21, 2016 in your letter, mention the drivers or conductors name or badge number if known, the bus or train number, and the route, date, and time in which the incident happened.
Further correspondence and feedback to the customer is determined based on issue type, severity, and customer request s. Hundreds of complaints about bus drivers, but stress. This is unacceptable since we are dealing with a coronavirus outbreak and he has us dying on the bus. For information about nyc transit title vi complaint procedures andor to obtain an nyc transit title vi complaint form click here. For the fastest service regarding any issues with your metrocard, including overcharges and loss, we suggest you contact nyc transits metrocard division via 511 or if you have not received a response from the agency regarding your complaint within 30 days, you may use the complaint form to submit a complaint to our office. The following describes the formal complaint and appeal procedures available to parents if a parents concerns cannot be resolved informally at the school level as described on the get help page. Jan 21, 2015 i asked the bus driver why i cant pay for the bus with my metrocard. M15 bus driver select bus number 1235 heading southbound in manhattan pulled up to the bus stop located on 2nd avenue at east 49th street. With ridership dwindling, nyc taxi drivers hope for relief updated. Provided to youtube by cdbaby bus driver complaint phone scam mojo in the morning phone scams vol.
This is not a thread about who has priority over the wheelchair space at the front of the bus this afternoon i was on the bus with my dc. A sample of bad bus driver behavior is provided to help guide a personal transportation complaint letter. Mta cracks down on bus driver violations, but some slip through the cracks bus accidents on the streets of new york spiked in june of this year. Nyc is a trademark and service mark of the city of new york. To my dismay, many of them have not submitted their complaints to mta new york city transit. Subways and buses, long island rail road, metronorth railroad, or. Approval for employment of a school bus driver shall be in writing on a form prescribed by the commissioner of education. Some customers who attend our outreach events tell me about unfortunate incidents involving aar. Bus driver unit 6 empire state plaza, room 331 albany, new york 12228 licenses issued and active. Nov 09, 2019 greyhound bus leaving south bend indiana at 8. West bend school district transportation department school bus van driver complaint please use ball point or typewriter. Metros goal is to resolve all complaints within five. Bus driver accused of spitting on passenger after dispute in. Pedicab business or driver complaint make a complaint about a business or driver operating.
Mta bus noncivil service titleno examination, your list number is determined at random so cross your fingerscan only work out of mta bus depots such as. Jan 20, 2018 small team probing bus drivers swamped by surge in complaints. Subways and buses, long island rail road, metronorth railroad, or bridges and tunnels. We take feedback about our staff very seriously, so please provide as much detail as possible so we can investigate your issue. How to complain effectively by eunice poku, outreach and public information coordinator. Lodge complaint against best drivers with phone call or email. Mta bus company, chief eeo officer, 2 broadway, room d30. These programs are administered by the department of motor vehicle. Bus drivers operate a motor vehicle, defined as a bus in the new york state vehicle and traffic law, to transport passengers to preplanned destinations. All motor vehicles transporting passengers under the age of 21 years, to and from schools, for hire, or owned andor operated by school districts or any public or private school. To complain about the bus driver 81 posts add message report. Get public data from new york city agencies and other city organizations.
Nyc bus driver refuses to stop for haredi man over measles. Subscribe to my free weekly newsletter youll be the first to know when i add new printable documents and templates to the network of sites. In order to drive a school bus, new applicants have to pass a criminal background check. Electronically via the eclaim system, by personal delivery, or. Bus driver actions make up the bulk of complaints received about canterburys bus service each month. You can find helpful links below or call 518 4869786 for additional information. There is this one mta bus driver on the sim30 today 31120 bus number 2433, at approximately 7. I said that i would fold it and got ds out, a lady said she would hold him for me so i passed him to her and started to fold up the chair. Nyc bus driver refuses to stop for haredi man over measles fears haredi man claims bus driver refused to stop for him in brooklyn, later covered her face for fear of contracting measles from him. Nyc parks stewardship program learn about how to volunteer to work on protecting, restoring and expanding new york citys green spaces. Nyc radio and television get information or make a complaint about nyc media groups television and radio shows. The term parent means the students parent s or guardian s, or any person s in a parental or custodial relationship to the student. That a driver with so many offenses could remain behind the wheel for so long illustrates the citys lax and ineffective disciplinary system for schoolbus personnel, insiders charge.
Please call the general telephone assistance phone number listed above for other dmv services. A safety complaint is related to the mechanical condition of the bus bald tires, brakes that might be faulty, lights not properly operating, etc. Call 311 outside of new york city call 212newyork go to 311online. How to file an appeal or complaint new york city department.
However, like everything in life, there are drivers who are exceptions to the rule. Bus drivers must pass a qualifying physical examination, and be able to see at least 2040 in each eye. There have been more than 1100 complaints about the regions bus service so far this year. This is a call center which forwards all messages they take to the appropriate center. Most school bus drivers operate dramafree and safe buses. Have your bus route information and reservation number handy it will help us track the specific bus and driver. Mta fails in attempt to dismiss portion of bus drivers. Curbtoschool specialized bus services pick up and drop off the student at the safest locations. For example, a driver who is observed texting while driving, nodding off, speeding, or driving in excess of legal driving hours. For privacy and staff confidentiality reasons we cant always give detailed feedback on the actions we take about. Write about your complaint to mta new york city transit, paratransit division, customer relations, livingston street, brooklyn, ny, 11201. You can file a complaint about any bus company violation of the americans with disabilities act such as a bus with a broken wheelchair lift, or a driver or bus employee not offering required assistance to a passenger with a disability. Although the model letter below is complimentary, a complaint letter would follow the same format.
The driver closed the doors on people at the stop while only half loaded and as passengers pleaded for him to open the doors he told them to take a taxi. Get information or make a complaint about a bus or subway run by the metropolitan transportation authority mta. Dca will consider your complaint a tip if you do not provide your contact information. For questions regarding article 19a, contact the nys dmv bus driver unit at 5184739455 or via mail at. Respected sir, with due respect it is to state that i am driver of school bus no. Updated bus complaint advice parents to improve school. The center operations management supervisor will forward it to either the drivers on road supervisor or the center manager. Bus drivers must demonstrate good eyehandfoot coordination. At the next stop the driver said young lady, you cant leave it there, youll have to fold it or get off the bus. Anyone can submit a completed complaint form hyperlink on this website, call the oig hotline at 1800mtaig4u 18006824448, or write to the oig at two penn plaza, 5th floor, new york, ny 10121. Continue to process notices of claim through our electronic filing system at. To, the principal, aryans cathedral high school, london, england. With convenient stops, competitive fares and top quality buses go buses is your intercity transportation choice.
Driver resources new york state department of transportation. Drivers for passenger carrier services may be required to obtain a federally mandated commercial drivers license, a 19a certification andor a medical examiners certificate. Safety is really important to us, so thanks in advance for letting us know. Pursuant to the new york state general municipal law 50e, a notice of claim must be properly served within 90 days from the date of occurrence. Travel by bus between new york city, boston, providence, hartford, new haven, virginia and washington, d.
New york state bus drivers must be 18 years of age. Register or log in account with the city of new york to submit your complaint online. To reach an mta service, simply say at any time mta or the service you are interested in. Most browsers include functionality to let you increase or decrease the text on a web page. Jun 22, 2014 nj transit bus 78 secaucus to newark drivers should always have the ok to call if 280 is backed up with traffic and not have their passengers sit on a bus for a extra hour.
Service complaints include discrimination, ticket issues, and possibly lost baggage. Call 311 outside of new york city call 212 newyork go to 311online. The driver went to cops to lodge a complaint that a public servant driver was. Filing a complaint with the tlc if you have a negative experience with a tlclicensed driver or vehicle, there are two ways to file a complaint. Nj transit bus 78 secaucus to newark drivers should always have the ok to call if 280 is backed up with traffic and not have their passengers sit on a bus for a extra hour. Complaints that get results nypirg straphangers campaign. In your letter, mention the drivers or conductors name or badge number if known, the bus or train number, and the route, date, and time in which the incident happened. Maximum times your child is allowed to spend on special education transportation, by age. As of october 31, 2018 there were 85,020 active licenses in new york. Cell phone video shows the woman with her kids, storming off after an apparent dispute between her and a bus driver with the metropolitan transportation authority. Bus driver accused of spitting on passenger after dispute.
Customer service phone numbers for all mta services, dial 511, the new york state transit and traffic line. Proper service includes delivery of the notice of claim to the comptrollers office by one of the following methods. Sample complaint letter of bus driver to management. Please call us if you feel your driver isnt or wasnt driving safely. All customers will receive an initial acknowledgement of their complaint within five business days, and where possible complaints will be resolved on the first contact. If you do not want to register an account, you can submit a complaint at 311 online. Oct 04, 2018 with ridership dwindling, nyc taxi drivers hope for relief updated. School bus driver fired after racking up 37 complaints. Laguardia, college point, eastchester, yonkers, spring creek, far rockaway, jfk and baisley park estimated filing period for next mta bus exam. According to a daily news article, accidents in 20 were up 10 percent from january to july over the same period last year. Nov 01, 2018 a safety complaint is related to the mechanical condition of the bus bald tires, brakes that might be faulty, lights not properly operating, etc. In another recent incident, a best bus dashed a bike and was trying to run when a few citizens stopped the bus. New york wcbscnn officials say a new york bus driver has been pulled from service after he was caught on video apparently spitting on a female passenger.